How to attend the Papal audience?

Initially we weren't on "the list" perhaps due to booking a day prior to the event. We were told to wait until everyone was checked in and was escorted over to a guide. She was amazing. I wish I knew her name to give her an A++ review she deserved. She got us to the front of the line and the best aisle seats to view Pope Leo. Memories to last a lifetime!!

I thought there would be more provided than the free papal audience ticket and the guide walking us into vatican city. The guides were wonderful, and the information he provided was great, but there was really only 15 minutes worth of information. I think I would prefer to save money next time that I want to participate the Papal Audience. We turned in our whisper devices as soon as we arrived at the seats, so there was really very limited amount of description of the papal audience.

Our guide worked very hard to get his small group up close to the viewing - he had an asssociate who was working with him steering him to front row seats! Along the way he explained the up-coming Papal procession, the Vatican state, the Swiss guards and general history. Well Done!

Everything it was a brilliant experience

seeing the Pope live, in the vatican

The process of locating the guide was extremely stressful - I arrived at 630am and still by 715 it was a chaos with tour guides shouting at each other and no one offering helpful service. Only after I had to be very forceful to a staff member to say I'm not a late no show I have a ticket did they allow me to join.

We were left alone after entering the St Peter's Square

It was a fiasco. I arrived at the given meeting point 45 minutes early. There was no guide to be seen. I eventually made contact with11 other people also at the same point and also unable to make contact with anyone from the Company. When someone eventually responded to frantic phone calls it was to say that the meeting point had been changed and we had been advised. I had certainly not received any communication stating this and neither had any of the other people. By this time it was 8.30 and we then had to do what turned into a 15 minute walk (due to road closures etc by police and military). We then got to the rearranged meeting point where we personally had to ask a girl sat on the steps if she was the person we were looking for. She had nothing to suggest that she was from Headout. No tshirt, no flag. She did not even greet us or make any apologies. Her first words were 'you are very late' which totally annoyed me as I was, as were the others very early. By the time we got into the square the Pope had started his audience. It was so crowded we could not get to the seating area for another 30 minutes. The whole morning was totally ruined by u professionalism. We later met at 12.15 for the tour of St. Peters Basilica- again nothing indicated that it was Headout. In fact it looked like she had tied a dirty bandana/neckerchief onto a pole. For the fee charged I felt it was all totally unacceptable and ruined what should have been a special once in a lifetime (well for me) trip I had done a guided tour the day previous to the Coliseum with another tour company and you could do with learning a few lessons in professionalism from them. Sorry but you will not be getting any recommendations whatsoever from me and I would be interested in your excuses. If it was just myself complaining I would be doubting what happened but there were another 12 people experiencing exactly the same.

The guide Stefan saved the day. Other than that, it was horrible. Waited at the venue sent only to find out it was in a different location. Never again headout

The guide didn't show up at the appointed place because he was with another group. Luckily, other people helped us by showing us the way to attend the hearing even without the guide. Occasionally we found the guide after almost two hours, who was with another group and ended up taking us in on a limited basis.

Nobody was there from headout. We were like crazy asking every tour group. We were there at 7 am but no guide tour was there. Please refund our money. We were scammed🤬🤬🤬Refund our money ASAP

The organizer on site was very disorganized and we waited almost an hour before we went on our tour to St. Peter's Basilica. There we were not let in via the fast track entrance, but had to stand in the blazing sun again for over an hour with the others. All in all, I spent the money for nothing. I could have done it all for free.

We were on our own for the Papal Audience, she simply gave us the yellow invitation and sticker and showed us where to go for security check, which was a huge line the figure ourselves out once inline looking for seats on our own in huge lines. We were then supposed to go back to meet her at McDonalds after Pope audience, but the crowds were huge and hard to walk back in the heat so it was harder to go back in the heat so we went into St. Peter on our own. It was harder to go back looking for her once we were there than to just go ahead and look around own our own. Very inconveniencing

First, No one was holding up an orange umbrella, it was leaning against the wall and couldn't be seen. The guide for the tour, had us wait an hour and another guide made us get out our. Tickets again to split up group. Unorganized. The flag she was holding didn't say "English' but a.small ribbon with a tiny bear. Guide Maria walked us around for 30 minutes not being able to get in. The tour didn't even start and by 12:30 pm we were still in line. Twice we were told by guide to turn around and walk back through crowds to different locations. I video tape me giving back my radio to Maria as others were doing as well. We would have never gotten into Basillica by time it was supposed to be over. Extremely disappointed and I would like a refund I never have bad experiences but every single person in the group was complaining as well about what they said was "a rip off" . I chose to leave this unhealthy experience and all the negative energy. Please refund my money. TY

Very good experience, Joaquina (our guide in Spanish) a success!!!! We were able to make our dream come true and the tour was more than we expected, her kindness and patience to explain everything was the top of the tour. Highly recommended. What we liked the most was not having to wait in the long lines and the complications to enter St. Peter's Basilica, since being part of the tour allows you to access everything faster!

Paulina was a star! In the heat and in the crowds she led our group through the Vatican museum, Sistine chapel and led us to St Peter's Basilica (where she did pre instruction as she cannot guide there. Our family learned a lot we would not know without the tour.

As someone with no base knowledge besides that the Vatican is the home of Catholicism. This was a great way for me to learn about all of Vatican City and the history of it. I would have been wandering around aimlessly without my tour

The guided tour was great, the guide was very funny and explained things very well. Cutting all the queues was great. I recommend it in French, we were with Paolo 😊👍🏼!

Our guide Marta was very knowledgeable and nice. She was a great storyteller and gave great background throughout the tour in each area. The tour was good and I would recommend them. We had a very nice time on this tour and it went to all the spots we wanted. The description is accurate on what you get with the tour. I only have one suggestion - and that is during times with extreme crowds, it is important to ensure that all of the group is accounted for. My husband and I (and another girl we didn't know) were separated during the tour in a critical area to short cut into the Sistine Chapel. The group was given 15 minutes there, but because we were lost and took the long way, buy the time we got there, we were rushed and didn't get the time the rest of the group had. Please make sure to keep the group together. I do understand it is very hard because of the crowds, so this situation alone would not keep me from taking this tour with this tour group again as everything else in the tour was great.

I recommend this tour and I wish you to find a guide like ours, Antonella.... explained opera by opera.... exciting us and telling us anecdotes . If you choose the skip the line it is better because it will allow you not to stand in endless lines Under the hot sun as in beautiful July! We visited the Vatican museums, the Sistine Chapel and the Basilica. Inside the tour you will find a couple of fountains where you can refill your water bottles. Comfortable shoes and shoulders covered !!! And have fun !!!

We didn't have a clear understanding of where to meet. Head out and our tour guide did everything to find us and ensure we weren't left out. The tour is breathtaking and unforgettable. This may be the best tour we've taken in any city,any where.

The audio thing does not work good. I had difficulty about hearing. The guide is good and I thing very necessary. Before getting tickets be sure to read all of the information about tour, what you need to and do not need to do. Very crowdy so be ready to this

The tour was great. The tour guide was amazing and really knowledgeable. The price was worth it for skipping the ques for the Vatican Museums alone as they were hours long and we bypassed them all and walked in straightaway. The only reason I gave it good rather than awesome was because of the amount of people allowed into the museums itself. This isn't the fault of the tour guide obviously but it meant the experience was less enjoyable in the 30 degree heat because there simply were too many people

Our guide, Vincenzo, was wonderful. Very funny and knowledgeable. I don't think you can enjoy touring the Vatican without a guide and skip the line. 100% worth it!

Skipping the line was absolutely amazing!!!! The tour guide was absolutely fantastic. Very knowledgeable wonderful tour would not have been the same without her!

Our guide Maria Theresa was amazing! She was very knowledgeable in aspects of the tour. She went out of her way to make sure that the whole group of 17 was taken care of. She had her eyes on everyone throughout and wouldn't let anyone get left behind. With the crowds and other tour croups pushing through she did an exceptional job of communicating with us to keep us together. She gave everyone a potty break in the middle if we needed it. I would highly recommend this tour guide and the company as they all are professionals.

The crowds were very heavy for the jubilee but our guide was wonderful in directing us and keeping us focused on the important details on the museum and Basilica!

The tour guide was very well organized, punctual, very entertaining and in addition to his technical and historical knowledge also liked to have a humorous joke along the way. The group was very pleasant with 10 people, it always moved quickly so that we could see everything and also ask what we wanted from this tour. Thank you very much. We are very happy to recommend this tour.

Everything that was mentioned in the tour we saw. Our guide Olga explained so much to the in-depth knowledge & history of The Vatican & sacred places. The crowds were overwhelming but Olga was able to guide us safely to the best vantage points

Very complete visit, the meeting point very easy to locate. I would have liked to have been able to enjoy a little more of the Sistine Chapel, but there were many people and we passed quickly. Otherwise everything was great !!!!

Absolutely loved our guide, Antonio that also speaks Japanese. He was knowledgeable and passionate about his tours. He knew the end and outs making it unforgettable.

Very good guide bravo! However, we didn't have time to go to St Peter's Basilica, even though it was included in the ticket.

We visited the Vatican Museums with an exceptional guide named Marco and we were really thrilled with the experience. Marco was very well prepared, clear in his explanations and very passionate: he was able to convey to us the importance and beauty of the works of art in an engaging and never boring way. Thanks to him we were able to better appreciate the richness of the Vatican Museums, and the whole tour. We highly recommend this guided tour, especially with Marco: he made our day unforgettable!

Our guide was incredibly knowledgeable about both the history of all sites but also about how to effectively navigate the journey through the spaces during such an extremely crowded time. Due to the jubilee crowds we had some delays, and our tour ran long. She did not rush through the museums, nd gave us the complete tour anyway. Seeing that some on the group were getting tired, she sought out places to sit and rest, and was more concerned with everyone's health and happiness than ending on time. A native Roman, the depth of her knowledge, her personal perspectives, and her passion were amazing! Since the sistene chapel was closed, she spent 20 minutes using picture handouts to talk through the meaning of the art inside. The climb to the dome was my favorite part - to be inside seeing the mosaics and the perspective of such a grand church from above were incredible!

Our guide Theresa was simply great! She told and explained everything so well. The whole tour was super nice and absolutely recommendable.

Fantastic tour! It's worth it to skip the queues and have a guided tour with a small group. Wonderful experience which I would reccomend to anyone and will absolutely do it again.

Our guide, Francesca, was funny and easy to listen to. She brought the history to life with her stories and kept us all interested at what was a very busy time in the Vatican. The Vatican museums and gardens were stunning, the Sistine Chapel was breathtaking and St Peter's Basilicia was beautiful. Francesca's stories about the art in the Sistine Chapel and Michelangelo's antics were the highlight for me.

It was an absolute amazing experience. Guide was amazing

Nice tours at time love it.good service

As someone with no base knowledge besides that the Vatican is the home of Catholicism. This was a great way for me to learn about all of Vatican City and the history of it. I would have been wandering around aimlessly without my tour

We didn't have a clear understanding of where to meet. Head out and our tour guide did everything to find us and ensure we weren't left out. The tour is breathtaking and unforgettable. This may be the best tour we've taken in any city,any where.

The tour was great. The tour guide was amazing and really knowledgeable. The price was worth it for skipping the ques for the Vatican Museums alone as they were hours long and we bypassed them all and walked in straightaway. The only reason I gave it good rather than awesome was because of the amount of people allowed into the museums itself. This isn't the fault of the tour guide obviously but it meant the experience was less enjoyable in the 30 degree heat because there simply were too many people

Our tour guide shared so many interesting things that we would not have know. She helped us navigate the crowds and move through entry quickly, ahead of the long lines. This was a wonderful tour for our family.

Our guide was incredibly knowledgeable about both the history of all sites but also about how to effectively navigate the journey through the spaces during such an extremely crowded time. Due to the jubilee crowds we had some delays, and our tour ran long. She did not rush through the museums, nd gave us the complete tour anyway. Seeing that some on the group were getting tired, she sought out places to sit and rest, and was more concerned with everyone's health and happiness than ending on time. A native Roman, the depth of her knowledge, her personal perspectives, and her passion were amazing! Since the sistene chapel was closed, she spent 20 minutes using picture handouts to talk through the meaning of the art inside. The climb to the dome was my favorite part - to be inside seeing the mosaics and the perspective of such a grand church from above were incredible!

Special and Quick entrance to all locations with the help of Guide. Very friendly and knowledgeable guide.

Very informative presentation. Tour guide was very knowledgeable and made sure we caught the importance of what we were observing. It was amazing.

Marco was excellent and outperformed everybody's stamina on this 5-hour tour of St Peters basilica and Vatican museum. Enourmous amount of information and stories that elevated our experience. Well worth it!

Climbed to the top of the dome, enjoyed some amazing spots in St Peter's Basilica! Our guide was very knowledgeable (an archeologist) and passionate about her city and the Vatican.

Our guide was brilliant. So knowledge and a welcoming and engaging personality. The walk up the Duomo was exceptional and the view.

Our tour guide was wonderful and the size of our group at 6 people was perfect. The guide was knowledgable and provided the right amount of information withour overwhelming us.

Our tour was delayed because the Pope met the Vatican staff in the morning so the afternoon was packed with people. Michaela our guide was the boss, she got us through extremely busy areas with ease. She appears to have a great relationship with the Vatican staff which meant we had a smooth tour bypassing queues and she is not afraid to "have words" if needed. Now for the tour, excellent loads of information, plenty of time to stop and appreciate the beauty and craftsmanship or take photos. Anyone who gets Michaela as a guide is in for a great tour.

The tour guide, Chiara, was very caring and experienced, sharing many historical stories with us. We entered the museum early in the morning to avoid the busiest times, and the flow of the visit was very smooth. Before entering the chapel, Chiara told us the story of the Sistine Chapel, which made our time there truly enjoyable. She also took us on an interesting elevator experience. Unfortunately, due to a sudden event involving the Pope that day, we were unable to enter St. Peter's Basilica from the Sistine Chapel. Chiara accompanied us on a long detour, which was quite a challenge. It would have been even better if we had more time next time.

Beautiful experience! We entered the Vatican museum among the first ones early in the morning. Our guide Chiara was awesome! Extremely knowledgeable with a solid background in history. She gave us so so much information that we can honestly say we graduated from a history college course. When we finished with the Sixteenth Chapel (Amazon) we moved to St Peter basilica to admire more amazing art form Michelangelo and other classics. We were fortunate to go thru the Holly Doors" during the jubilee year. If anyone would like to experience this miracle named Vatican City I highly recommend this company"

Our tour guide Marina was excellent. Early entry was fantastic and very well organised. Would recommend this tour to anyone as you get to enjoy the experience before the large crowds.

I had so much fun!! The experience was absolutely incredible and we had the best guide Andreas! He was so knowledgeable and funny and we had so many laughs throughout the day, I highly highly recommend this experience:)))

Our small group tour of the Vatican was fabulous from the start to the finish. Our Tour Guide, Marina, was exceptional, very knowledgeable and informative, very pleasant and friendly and made the tour very enjoyable. We saw all the major

Elenora was an amazing tour guide with so much knowledge. We loved our experience and would highly recommend. It was the highlight of our stay in Rome.

The whole experience was great, it makes such a difference to have some education about the history of the Vatican and the chapel. Rita is an amazing tour guide and wholeheartedly recommend the experience.

The highlight of my visit was St Peter Dome. Our guide took pride in her job to explain & cover every aspect of the tour. We are blessed to be at Vertican City during this Jubilee year. It was very crowded It took us from 7.15am till 2pm to cover the highlights of Vertican City

We had a great day. Our guide was amazing. She really knew her stuff. She was good at giving lots of info and answering questions. Very fun places to visit.

We had an amazing morning with our guide, Simona. From our ascent up the 330 steps to the dome of St Peter's Basilica to the amazing trip through the Vatican museum, our 5-hour tour was fantastic. Simona shared facts and stories that I had never heard before, and we thoroughly enjoyed her guidance. The Sistine Chapel was closed due to Pope Leo celebrating his first Mass, but we saw other precious historic artifacts and works of art instead. I highly recommend this tour to anyone looking for a guided tour.

The guide and the crew from Tour Guy had everything planned and were diligent to provide the best experince. It was an awsome and very especial tour!

The professionalism of our guide The beauty of the site

Wonderful guide! Great experience!

Our guide Valery is a well of cconnaissance.he made this wonderful tour even more interesting. If we come back in the future we hope to have him as our guide again.merci.

We had the guided tour with Valerio. It was great. He put a lot of effort in telling us everything about the history of the Peters Dome and Vatican City and he was able to answer all of our questions. We climed the dome and the view was fantastic. Everything was organised very well.

Our guide was very passionate about his faith which made for a unique tour experience as he believed the basilica for what it is- not a museum - but a place of worship and reverence. Loads of stories and history along with memorizing sites!

Anna was amazing ! So knowledgable, humourous and so kind to everyone in the tour group! She was very patient and also waited for us all the way until we got to the elevator to get up the elevator to the dome! Highly recommended and be sure to ask for Anna if she's available to do the tour with you 🙏 Greetings from Norway 🇳🇴

Outstanding guide took the group seemlessly through Saint Peter's. She allowed a couple short breaks and provided tons of information. As a religion and history teacher, learning new content is one of the best parts of traveling.

I really liked the cordiality of the guides and the simplicity of the tour, along with the information provided. We started a few minutes after the agreed time, but it was still excellent.

The guide was great and has a lot of experience - he has lived in Rome for 30 years and has many life stories to tell. A very funny and entertaining tour with the necessary background knowledge 😊👍👍👍👍👍

Volodymyr was great. He provided lots of really interesting facts, and was keen to offer information and insights around the interests of members of our group. I particularly liked the fact that he gave quite a balanced view - of some of the corruption over the centuries, as well as pointing out the glories of the artwork, and all the time being respectful of the culture and religion.

Alishba was an amazing guide, so passionate and knowledgeable. She made the tour an exceptional experience Thank you so much Alishba your an amazing lady

Booking the tour was seamless and efficient. From the moment the tour started to when it ended, we enjoyed every part of it. Our Guide (Kelly) was so helpful, fun and informative. She brought the whole group together really quickly making us all feel like a little multi country family. She went out of her way to make all participants of the group feel very much included. The detail that was shared and the pace we went through the tour was perfect. Kelly's explanation of everything made our visit to the Vatican that much more special.

The lady who gave us a lot of information about St. Peter's Basilica and the Vatican State was very knowledgeable and extremely friendly and never tired of answering even the last interesting question. A "feel-good tour"!

Super-friendly guide, to the point in her explanations and full of anecdotes. Mastered her subject and was extremely efficient. Remarkable VAV in all aspects of the tour.

Superb visit despite the crowds due to the basilica being closed in the morning. The guide was perfect, full of anecdotes and attention to detail, conveying his passion and love for this monument. The climb up to the dome was well worth it, with its magnificent 360° view of Rome and Vatican City. The only downside is that the meeting point is poorly signposted, as it's a guide with a flag that shouldn't be blue. And it would be simpler to have a bus stop for the meeting point or a reserved room.

The guide, Edward, who was very knowledgeable and personable, was able to engage the group in the tour, giving comprehensive and easy-to-understand explanations even for children.

The church itself was amazing, but our guide topped it with an engaged, huomoristic and very interesting tour. We really learned a lot from him and we all had a great experience and it was worth all the money.

We loved the overall experience and our tour guide was awesome and very knowledgeable. She explained everything patiently and thoroughly. We highly recommend this tour.

We had a very nice tour, especially the guide was very, very nice, knowledgeable, very well read and above all friendly. You could ask him questions, he explained everything, took a toilet break and always kept an eye on his group!!!! I would recommend such a tour!!! It's really worth the money. There was so much going on, yet he kept calm and kept on explaining. We took away so much from this tour, including the history.....If you do a tour like this on your own you don't get this information at all. Thank you very much

Our guide Frédérico was sensational. With great explanations. We lived in the moment. And, above all, in beautiful French.

We took the tour in a small group. The starting point was easy to find. Our guide JAD was attentive to our needs, and we appreciated his explanations.

Many thanks for the experience! A big compliment to our guide. She was very knowledgeable and articulate. Everything seemed very professional and customer-friendly.

We had Michaela as our guide and we were more than impressed with her. There were a total of 18 young people in our group who stayed attentive until the end thanks to Michaela's manner. A thousand thanks to Michaela for this wonderful experience.

Our tour guide was very nice and knowledgeable. What I didn't like was that it said it was a 2 hour tour and it was to start at 8:25 which it did however one of the most things I was looking forward to was the dome climb. Since the description said 2 hours I felt comfortable scheduling another tour at noon. We were still in line at 11:15 for the climb and we had to miss what I was really looking forward to to make sure we made our next tour. I would suggest in your description that the dome climb isn't until the end of the tour and that your tour can last upwards of 3-4 hours long. Since that was one of my highlights of your tour description we then went back after our other tour and then had to pay more to do the dome climb.

It was very interesting a must visit !! The guide Valerio was super cool and very polite he explained every detail

Our tour guide was knowledgeable and patient. She easily moved us through the crowd.

Awesome , my pleased to be here and wish everyone a good, peace fortune

From the moment we checked in with Touristation Vaticano to the completion of our tour with Ferdinando, the entire experience was exceptional. This was by far the best investment we made during our time in Rome. I truly recommend Touristation Vaticano and the VIP guide Ferdinando to anyone visiting the city.

This experience is perfect for our guide Laura was knowledgeable and pleasant.. She made the tour so interesting. We are so grateful for Laura!!

Nunzia had incredible knowledge and an extremely pleasant feeling for us. In addition to the tour, she gave us lots of tips for the days and evenings. We would be happy to book with you again; I can only recommend you.

Loved our guide! Maggie was knowledgeable and very capable. We were extremely please with her guidance.

Good guide and good highlights on the tour.

Valentina is fantastic! Reccomend 100%

AnnaMaria was an absolutely brilliant tour guide. Very knowledgeable and a true Roman. Thank you for the great experience

Noelle Exceptional, very happy with our guide and the knowledge she has of all the details during the tour, very attentive and respectful with all my family. Visit, very attentive and respectful with all my family, super recommended!

Great Italian guide who speaks French fluently and knows all the guards. We passed through Vatican security in few minutes and the tour was really interesting. We have a great memory of this morning. Thank you very much.

Our guide Alexandra led us through the Vatican Museum and Sistine Chapel with such naturalness that we felt like we were in Roman times and enjoyed our visit ! Grazzie mile

Very knowledgeable and very accommodation to my husnads use of a cane. We had a great time